Returns & Exchanges

We want you to be fully satisfied with your DIY watchmaking experience, which is why we offer a 30-day return window for all unused kits and components in their original packaging. If your project isn't the right fit, we are here to help you find a solution or provide a full refund.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the item in its original box, ensuring all tools, movement parts, and watch components are included and undamaged.

3

Ship to Our Workshop

Affix the provided return shipping label to your package and drop it off at any authorized carrier location for transit back to our quality control team.

4

Inspection and Refund

Once we receive and inspect your kit to ensure all precision parts are intact, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing